Delivery & Returns | Suit Direct

Click & Collect - FREE

Click & Collect is available from any of our UK based stores, free of charge. FedEx Standard Click & Collect takes approx 3-5 working days. Please provide proof of purchase and the card you have used for payment. An email will confirm when your order is ready to be collect

Standard Delivery - FREE (on orders over £175)

UK Mainland Delivery is free on all orders over £175. Orders under £175 cost £4.95. Delivery will take approx 3-5 working days.

Next Day Delivery - £5.95

Tracked Next Day service is available for all UK orders placed before 5pm (Mon-Fri), at the cost of £5.95 Alternatively, a service through FedEx is available for UK orders placed before 2:30pm. This service is £5.95, with delivery within approx 1-2 days (excluding weekends) The corresponding delivery service will send additional delivery updates.

ParcelShop - FREE (on orders over £175)

Delivered to one of 4,000+ ParcelShops for free on UK Mainland Orders over £175. ParcelShop Standard starts at £4.95 for orders under £175 and free for orders over £175 Delivery is up to 7 working days. Find your nearest ParcelShop here. You will be contacted via email/SMS when your order is ready to collect. On the email/SMS, there are options to change or divert the delivery.

UK - Non Mainland Delivery

Rest of the World

For delivery to all other territories please visit suitdirect.com and select where you are wanting shipment too. You will then be redirected to the correct site. Delivery is up to 7 working days.

Return free via our delivery partners

Click to return

Returning items purchased in-store

Any purchases made in-store have to be returned to one of our Suit Direct Stores. Please do not return any item(s) purchased from store as we are unable to process a refund.

How can I exchange my item for a different size?

For exchanges, we ask that you place a new order for the item(s) you require and return any unwanted items to us following the returns process.

How long will it take to process my refund?

Your refund will be transferred into your bank account within 7 days of receiving your item(s) into the warehouse. If you haven’t received your refund within 7 days from the warehouse receiving your item(s), please contact us. After 30 days have elapsed we are no longer able to make refunds.

What is excluded from your returns policy?

Please make sure you are happy with all items before removing any labels as we cannot accept returns where labels have been removed or if the items have clearly been worn. All items will be inspected on return and any in unsuitable condition will be returned to you. We cannot accept the return of any underwear, socks or masks for hygiene reasons. We cannot accept returns on any item which has been altered to your own specifications.

Returning a large parcel

We are unable to accept returns in packages larger than 618 (W) x 155 (H) x 438 (D). Any returns larger than this will need to be sent back as multiple packages.

Returning items in-store

We offer in-store returns. Please make sure you have your order number available for staff to find your order. If there is no order number we will be unable to process your refund.